Frequently Asked Questions
Company, Products & Fit
To find the perfect fit, please refer to our sizing guide. Reach out to customer service if any questions remain. If it's not a fit, you have 30 days to return or exchange your jewelry for a different size.
We carefully select the highest quality metals, diamonds, and gemstones — conflict-free and ethically sourced. All pieces are made of either solid 18k gold or 925 sterling silver.
All meteorite we work with is genuine 4.5-billion-year-old Campo del Cielo meteorite from Argentina. Our leathers are exclusively sourced from Europe.
Every supplier we work with is certified by the Responsible Jewellery Council, the global standard for responsible sourcing and business practices across the jewelry industry. See here for more information about our sustainability practices.
Orders, Shipping & Tracking
Affirm allows you to split your purchase into multiple payments over time. At checkout, simply choose your preferred payment plan. Once approved, you'll make monthly payments directly through Affirm, giving you the flexibility to invest in your Tarôme piece with confidence, ease, and flexibility.
A shipping notification with tracking details will be sent via email after your order has shipped. Order status is also available in your customer account.
Tarôme accepts all major credit cards including Visa, Mastercard, and American Express. We also support Apple Pay, Google Pay, Amazon Pay, PayPal, and Shop Pay. If you prefer to split your payment into multiple installments, please opt for Affirm.
For complimentary gift wrapping in Tarôme's signature ribbon, simply select the option at checkout. To include a personalized greeting card, enter your message in the designated field before completing your order.
Orders placed before 2pm Eastern Time will ship within 1 business day for in-stock pieces. Certain pieces are indicated as made-to-order and will ship within 14 days.
Delivery takes up to 2 business days within the United States and up to 8 business days internationally.
We ship both within the United States and to most countries globally. Supported destinations are shown at checkout. Availability may vary by destination and product.
While order changes or cancellations are generally not possible, please contact customer service with your request for personalized assistance.
Returns, Exchanges & Refunds
For gift exchanges, please contact customer service with your request. Gift returns are not possible.
Products are accepted for refund within 30 days of receiving the item. All returned items must be in perfect saleable condition in original packaging. Tarôme offers complimentary shipping for one return package per order. Please find our complete return policy here.
To submit a return and generate a return label, please log into your customer account. Package your return securely to avoid any damage in transit and drop it off with the selected carrier. Please keep your tracking number for reference. We strongly encourage using our return label as Tarôme is not responsible for product sent with a third-party delivery service. In case of any issues, please contact customer service.
To request an exchange, please contact customer service.
As soon as your return is processed and approved, Affirm will cancel any future scheduled payments associated with that order and refund any principal amounts paid. Please note that interest payments already made cannot be refunded. If you have any questions about Affirm, please contact help@affirm.com or call +1 (855) 423-3729 to connect with their customer care team.
Refunds for accepted returns will be issued to the original mode of payment within 10 business days of receiving the return.
Warranty, Care & Repairs
Tarôme is proud of its high-quality pieces crafted to become heirlooms. We offer a 12-month warranty. In case of issues with your creation, please submit a warranty request with our customer service and we'll make sure to repair or replace your piece.
Tarôme pieces are made from solid 18k gold and 925 sterling silver and crafted to last for generations. To optimally preserve the integrity and finish of your jewelry, avoid prolonged exposure to water, salt, chlorine, and any abrasive materials. Apply lotions, perfumes, and other cosmetics only before putting on your jewelry.
Clean your jewelry gently and as needed.
- 925 Sterling Silver / 18k Gold: Use the Tarôme polishing cloth or another soft piece of fabric to gently wipe clean. Remove any residue with warm water and mild diluted soap, then dry thoroughly. Avoid abrasive polishes.
- Rhodium-Blackened Silver: To preserve the rhodium plating, do not use jewelry polishing cloths or dips. Instead, simply buff lightly with a dry microfiber cloth to remove any dust or fingerprints.
- Gemstones / Meteorite: Wipe gently with a soft, dry or damp cloth; never soak or use ultrasonic cleaners, as these stones are sensitive to acids and heat. Dry thoroughly after cleaning.
- Leather / Wood: Clean with a dry, soft cloth. Conditioning oils or waxes may alter their natural finish.
- Forged Carbon: Use a damp, soft cloth to remove surface residue, then dry thoroughly. Avoid solvents or alcohol-based cleaners.
Store each piece in its original Tarôme pouch or another fabric-lined jewelry case separate from other jewelry to prevent scratching and minimize tarnishing. To ensure longevity, store in a cool, dry place.
To request a repair, please contact customer service. If your piece was purchased within the past 12 months, the repair will be fully covered under our warranty. For items older than one year, our team will provide a repair estimate within five business days.