Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase. Kindly note that Tarôme only offers complimentary shipping for one return package per order.

Please request a return in your customer account or contact us at support@taromestudio.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. All items must be sent back to Tarôme c/o Fulfillment Plus, 889 Waverly Avenue, Holtsville, NY, 11742, United States. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom orders (such as personalized or engraved items) or final sale orders / gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges
For gift exchanges, please contact customer service at support@taromestudio.com with your request. Gift returns are not possible, but we'll gladly exchange your gift.

European Union and United Kingdom 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused in its original packaging. You’ll also need the receipt or proof of purchase. Import duties and taxes paid are non-refundable.

Refunds
Tarôme will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

Please contact us at support@taromestudio.com if you have any questions.